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Betting Rules

These Betting Rules explain the general conditions that apply when you use Wolfy Casino to place wagers or play games online. They are intended to help players understand how bets are accepted, recorded, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the website.

Wolfy Casino operates under a Curaçao gaming licence issued by Antillephone N.V. on behalf of the Government of Curaçao, licence number 8048-JAZ2014-037. Player accounts are protected by SSL encryption, secured servers, and advanced firewalls.

1. General betting conditions

By opening an account, accessing the website or placing a wager, you confirm that you have read and understood the rules that apply to your activity. You are responsible for checking the rules before you play and for making sure that the information connected with your account is accurate and current. If you do not understand a rule, you should not place a wager until you have obtained clarification through the available support channels.

Wolfy Casino may update, replace or clarify these rules when necessary. Changes may be made to reflect changes in products, technology, legal requirements, security procedures or the operation of a game. The version displayed on the website at the time of your activity will generally apply, unless a different rule is required by law or stated for a particular promotion or product. Players should review this page regularly.

You must be legally permitted to use online gambling services in your location.
You must provide truthful, complete and current account information.
You may only use an account registered in your own name and must not allow another person to access it.
You must keep your login details, payment information and other security credentials confidential.
You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must follow any game-specific instructions, limits and eligibility requirements shown on the website.

A wager is treated as accepted when it has been successfully submitted and recorded by the website. A message, screen display or balance movement may indicate that a wager has been received, but the relevant record is the transaction held in the operator's systems. You should check your account history after placing a bet and report any apparent error as soon as reasonably possible.

Wolfy Casino may refuse, cancel or review a wager where this is necessary because of a technical fault, incorrect information, suspected misuse, a breach of the rules, an account or payment concern, or a legal or regulatory requirement. Where a wager is cancelled, any return will be handled in accordance with the applicable rules and law.

2. Accounts, stakes and game play

Only one personal account should be used by each player unless the website expressly permits otherwise. Multiple accounts, duplicate registrations, false identities and the use of another person's account may result in account restrictions, cancellation of activity or the withholding of funds where permitted by law. Any decision will take account of the circumstances and the applicable Terms and Conditions.

Players choose their stakes before confirming a wager. You are responsible for checking the selected game, stake, options, odds or other details before submitting the bet. Once accepted, a wager may not be changed or withdrawn unless the relevant product specifically provides that option. A player remains responsible for wagers placed using their account, except where the activity resulted from a confirmed security issue reported promptly.

Games may have different rules for turns, rounds, features, symbols, cards, outcomes, multipliers, jackpots or other events. Those rules will normally be displayed in the game help section or on the relevant product page. If a game rule conflicts with a general statement on this page, the specific game rule will usually apply to that game, subject to applicable law.

Random outcomes and interruptions

Where a game uses a random number generator or another approved randomisation process, outcomes are determined by that process. Previous results do not affect future results, and there is no reliable strategy that can guarantee a win. A game being due to produce a particular result, or having produced a particular result several times, does not change the probability of the next result.

If a connection drops, a device fails or a page closes during play, the result may still be recorded if the wager has been accepted. You should sign in again and check your account history before attempting to repeat the wager. Where a technical interruption prevents a result from being determined or recorded correctly, the activity may be reviewed and resolved using system records and the applicable product rules.

Do not refresh repeatedly or open multiple sessions when a game appears to be processing.
Do not attempt to interfere with game software, website communications or account records.
Do not use automated tools, bots, scripts or software designed to gain an improper advantage.
Do not exploit a displayed error, pricing mistake, malfunction or incorrectly awarded feature.
Notify the available support team if you identify a possible technical or account error.

3. Results, balances and payments

Game results and wager records are settled using the information stored in the website's systems. Account history may show the date, time, product, stake, result, adjustment and relevant transaction details. If there is a difference between information shown on a device and the official account record, the official record will be reviewed, subject to correction where an error is confirmed.

A displayed balance may include available funds, funds subject to conditions or amounts that are still being processed. You should not treat an amount as withdrawable until it is shown as available under the applicable payment and account rules. Payments may be subject to identity, age, security, fraud and source-of-funds checks. These checks help protect players, the website and the wider financial system.

Withdrawals and refunds are handled through the payment methods and procedures made available on the website. The name on a payment method may need to match the verified account holder. A payment can be delayed, rejected or returned where information is incomplete, the method is unavailable, a security review is required or the transaction cannot be processed lawfully.

Players must not deposit or play with money obtained unlawfully or with funds they cannot afford to lose. Wolfy Casino may ask for documents or further information before processing a payment or allowing continued account use. Failure to provide reasonable information may lead to a temporary restriction or other action under the applicable rules.

If you believe a balance, wager, result or payment is incorrect, record the relevant details and raise the issue promptly through the available support route. A review may require information about the account, device, transaction, game session and time of the event. Reviews are carried out using available records and may be subject to security and privacy requirements.

4. Errors, disputes and responsible play

Errors can include incorrect game information, duplicated wagers, interrupted sessions, payment mistakes, incorrect settlement or a technical malfunction. If an error occurs, Wolfy Casino may take reasonable steps to correct the record. This may include voiding an affected wager, reversing an incorrect credit, restoring a confirmed balance or applying the outcome that should have been recorded under the relevant rules.

Players must not knowingly retain or use funds, bonus value or other benefits credited because of an obvious error. If you notice an unusual balance or result, stop using the affected amount and report it. Using an error to gain an advantage may be treated as a breach of these rules.

Raising a complaint

If you are dissatisfied with a wager, account decision, game result or payment, contact Wolfy Casino through the support options displayed on the website. Include a clear description of the issue and, where available, the relevant account, wager, transaction and date information. Do not include passwords or unnecessary sensitive information in a complaint.

Complaints are reviewed in accordance with the applicable internal process and legal requirements. You may be asked for further information to verify ownership of the account or understand the event. A complaint does not automatically suspend the ordinary operation of account, payment or verification procedures. If you remain dissatisfied after the internal review, information about any further available process will be provided where applicable.

Responsible gambling

Gambling should be entertainment, not a way to make money or recover losses. Set a budget before you play, decide how long you will play and stop when your limit is reached. Never chase losses, borrow money to gamble, gamble to solve financial problems or play when you are upset, tired or affected by alcohol or other substances.

Use available deposit, stake, loss or session limits where they are offered.
Take regular breaks and keep gambling separate from essential household spending.
Monitor your activity and seek support if gambling is becoming difficult to control.
Use account suspension or self-exclusion options if you need time away from gambling.
Speak with a qualified support service or health professional if gambling is causing harm.

These Betting Rules do not replace the full Terms and Conditions or any product-specific rules. If a provision is unclear or appears inconsistent, the applicable legal terms and the requirements of Australian law will apply. By continuing to use Wolfy Casino, you acknowledge that you are responsible for understanding the rules and for gambling only where it is lawful and safe for you to do so.