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Privacy Policy

This Privacy Policy explains how Wolfy Casino may collect, use, store and protect information when you visit our website, create or use an account, contact support or otherwise use our services. It is intended for players in Australia and should be read together with our Terms and Conditions and other relevant website notices. By using the website, you acknowledge that information may be handled as described below, subject to your rights under applicable privacy requirements.

Wolfy Casino operates under a Curaçao gaming licence issued by Antillephone N.V. on behalf of the Government of Curaçao, licence number 8048-JAZ2014-037. Player accounts are protected by SSL encryption, secured servers, and advanced firewalls.

Information we may collect

The information handled by an online casino generally depends on how you use the website and the services available to you. We aim to collect information that is reasonably needed to operate the platform, provide support, meet legal and security responsibilities, and improve the player experience. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, login details, account preferences and communications with us. We may also record information about responsible gaming settings, requests, complaints or other matters connected with your account. This information helps us create and administer your account, communicate with you, provide requested services and keep our records accurate.

Identity and verification information

To verify identity, age, eligibility or account activity, we may request documents or information such as identification details, proof of address or other verification material. We may also use information to carry out customer due diligence, security reviews, anti-fraud checks and checks intended to prevent misuse of the platform. Verification information should be submitted only through the account or support channels made available on the website.

Payments and transactions

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment information may be processed with payment providers or other service providers involved in completing a transaction. We do not generally need to retain full payment card details where those details are handled securely by an external payment service, but transaction records may still be kept for account administration, fraud prevention, customer support and legal compliance.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and details about how you interact with the website. We may also handle information about errors, performance and security events. This helps us operate, maintain, protect and improve the website.

How and why information is used

Information may be used for the following purposes. We seek to use personal information fairly and only for purposes connected with our services, our security responsibilities or a purpose that is otherwise permitted.

To create, verify, administer and maintain your account.
To process deposits, withdrawals and other account transactions.
To provide customer support, respond to questions and manage complaints or requests.
To verify identity, age and account information where checks are required.
To detect, investigate and prevent fraud, financial crime, unauthorised access, collusion, abuse and other prohibited activity.
To protect players, the website, our systems and service providers from security threats.
To meet legal, regulatory, tax, accounting and record-keeping obligations that apply to the services.
To understand website use, troubleshoot problems, test features and improve performance and functionality.
To send service messages about your account, transactions, security, changes to the website or important notices.
To send marketing communications where permitted and, where required, where you have provided consent or otherwise asked to receive them.

Some processing is necessary to provide the service you request. Other processing may be based on legal obligations, legitimate operational interests, security needs or your consent, depending on the circumstances. If you do not provide information that is reasonably required for account administration, verification or legal compliance, we may be unable to open, maintain or provide certain account functions.

Sharing information

Information may be shared with service providers that help operate the website and deliver services. These may include payment providers, identity and verification providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. Such providers should receive information only as needed for their relevant service or responsibility and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect rights, safety or property, investigate suspected wrongdoing, respond to a valid legal request, enforce applicable terms, or comply with a legal or official requirement. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate protections.

Cookies, storage and data security

Cookies and similar technologies

Wolfy Casino may use cookies and similar technologies to remember settings, keep parts of the website working, support account sessions, understand website traffic, improve functionality and help protect the platform. Some cookies may be placed by service providers that support analytics, security, payments or other website functions. Cookies can store information in your browser or device, but they do not necessarily identify you directly.

You can manage, restrict or delete cookies through your browser settings. If you disable certain cookies, some account or website features may not work correctly. Browser controls differ between devices and browsers, so you should review the relevant settings and help information for the browser you use.

Protecting information

We take reasonable technical and organisational steps to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission methods and internal handling practices. No website, network or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a suitable password, avoid sharing access to your account and contact support promptly if you suspect unauthorised activity.

Storage and retention

Information may be stored by us or by service providers in Australia or another country, depending on the systems used to operate the website. Where information is handled across borders, reasonable steps should be taken to support appropriate protection and secure processing.

We keep information for as long as it is reasonably needed for the purposes described in this policy. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and contact requests

Depending on your circumstances and applicable privacy requirements, you may have rights regarding the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications. Withdrawal of marketing consent does not necessarily affect processing that is required for account administration, security, transactions or legal obligations.

How to exercise your rights

To request access, correction or deletion of your information, or to withdraw consent to marketing, contact support@wolfy-casino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you are asking. We may need to verify your identity before providing information or making changes, particularly where a request involves account security or sensitive records.

We will review privacy requests and respond within a reasonable period. In some cases, a request may be limited or refused where information must be retained, disclosure would affect another person, processing is needed for security or fraud prevention, or another lawful exception applies. If we cannot complete a request, we will aim to explain the reason where appropriate.

Marketing and communications

You can usually unsubscribe from promotional messages by using the instructions included in the message or by contacting support@wolfy-casino.best. Even after you opt out of marketing, you may continue to receive essential service communications, such as messages about your account, transactions, security, responsible gaming, policy changes or other important operational matters.

Policy updates

This Privacy Policy may be updated when our services, technology, legal responsibilities or information practices change. The current version will be made available on the website. We encourage you to review it periodically. Where an update is important, we may provide an additional notice through the website or an account communication.

If you have questions about this Privacy Policy or how your information is handled, please contact support@wolfy-casino.best. Using the website after an updated policy is published may indicate your acknowledgement of the revised information practices, to the extent permitted by applicable requirements.